Public Safety

Public safety and security organizations need to achieve and maintain high levels of service, while managing the expectations of citizens, the mandates of public officials and regulators, and the impacts of new forms of technology, including IP and mobile communications. However, legacy technologies, budget and staffing pressures, a lack of technical resources, and resistance to change create challenges for organizations.

By improving the quality, accuracy, and availability of critical information, our integrated solutions increase public safety and security performance and productivity, while reducing the total cost of ownership for mission-critical IT investments.


  • Global – We have an extensive global reach, which provides an advantage to customers in terms of domain knowledge, lessons learned, and best practices. We are the market leader and the only truly global supplier.
  • Proven – Our solutions are trusted to meet the needs of mission-critical public safety operations for more than 2,500 agencies in 28 countries.
  • Innovative – We have pioneered public safety and security innovation for more than 25 years. We are responsive to the changing needs of safety and security operations.
  • Multi-Agency – Allows optimization of resource utilization through common services, systems, and data. Improves resource management and the availability of critical information across multiple agencies. Supports consolidated systems and operations, while also enabling specific partner agency needs and workflows.
  • Critical Infrastructure Protection – Respond quickly and effectively to incidents and threats related to Airports, Railways, Roads, Borders, Industrial Areas and Military Installations.
  • Customers in the Region:
    • Joint Command and Control Center (JC3), Jordan
    • 911 Makkah – Kingdom of Saudi Arabia
    • 911 Riyadh – Kingdom of Saudi Arabia
    • 911 Al Oula – Kingdom of Saudi Arabia
    • Border Surveillance System (BSS), Ministry of Defense, Kuwait



Police & Law Enforcement

Resolve incidents, reduce crime, and improve public safety.


  • Optimize Resources – Improve police operations by deploying resources where they are needed most.
  • Enhance Information – Improve the quality, timeliness, and availability of critical information for better insight and awareness.
  • Integrate Workflows – Increase efficiency and improve incident and case management with integrated systems and information.

Fire & Rescue

Respond quickly and effectively with the right resources.


  • Improve Performance – Improve response times by optimizing information and resources.
  • Enhance Workflows – Implement business rules for incidents, units, incident command, and more for efficient operations.
  • Ease Implementations – Reduce configuration time and costs for mission-critical implementations with out-of-the-box fire and rescue workflows.

Ambulance & EMS

Respond quickly and effectively, meet performance targets, and improve patient care.


  • Save Time – Reduce response and travel times with more accurate, complete, and available information.
  • Optimize Resources – Implement business rules for more productive, efficient operations and patient care.
  • Improve Performance – Monitor, measure, and improve performance through data analytics and reporting.

Command, Control & Communications Software

The HxGN OnCall Dispatch suite provides police, fire, EMS, and communication agencies with quality incident management and call-taking capabilities to deliver better service during emergencies and major events.

HxGN OnCall Dispatch is a flexible suite of next-generation incident management capabilities. Supporting on-premises, customer-hosted, or Software as a Service (SaaS) deployments, the intelligent software suite provides superior incident management capabilities in the public safety answering point (PSAP), emergency control room, station, unit, or anywhere first responders need to go.

Agile next-gen call-taking and computer-aided dispatch (CAD) capabilities that link callers, dispatchers, managers, and field officers for faster, more effective response.

Out of the box, HxGN OnCall Dispatch can help your agency:

  • Transform the call-taker and dispatcher experience
  • Connect roles for better safety and efficiency
  • Improve multi-agency collaboration
  • Support agile organizations and sustainable IT
  • Deliver better service and return on investment
  • Promote reporting, transparency, and accountability
A subset of HxGN OnCall Dispatch | Advantage, HxGN OnCall Dispatch | Call-Taker allows public safety agencies to view, accept, and manage calls for service, and create, update, and forward event records. Optional modules deliver advanced call-handling capabilities, including structured call-handling and those required to support NG911/112 and message-based communications with the PSAP.

Agencies can use Call-Taker with HxGN OnCall Dispatch | Viewer to offer call-taking and dispatch services via separate teams. The solution is also available for use with HxGN OnCall Dispatch | Essentials for agencies that provide call-taking using simple dispatch workflows.

HxGN OnCall Dispatch | Viewer provides a simple, cost-effective way to extend access to live dispatch information and basic functions while taking pressure off PSAP staff. Through a web browser, users outside the control room can view live operations, search live and historic information, and create non-emergency events. The solution features:

  • Easy-to-use, self-service web access to CAD records

HxGN OnCall Dispatch | Dashboard keeps control room staff and managers aware of live operations and developing trends without the costs or delays associated with developing, deploying, and maintaining custom solutions. It delivers concise, dynamic summaries of live statuses and emerging trends for events and units. The solution features:

  • Out-of-the-box HxGN OnCall Dispatch data connections
  • Pre-configured dashboard gadgets
  • Web access that is easy to use and maintain
  • Concise, single-source PSAP operational views
  • Sustainable development and maintenance costs
  • Mobile and remote access
  • Minimal training required

Dashboard combines summarized live data and rolling short-term data histories to maintain situational awareness, improve decision-making, and achieve performance goals.

Increase agility and cut management overhead with HxGN OnCall Dispatch | Administrator, a powerful browser-based tool that provides simple, centralized control of the system. Administrator streamlines configuration, maintenance, and updating of clients, both in offices and units. It supports UI customization, such as laying out screens and forms, adding data fields, and overriding labels. It also provides secure, flexible access control to data and functionality with role- and group-based definitions. The solution features:

  • Centralized system control
  • Streamlined deployment
  • Code-free customization
  • Flexible and robust access control
  • Easy data transfer between environments
  • Robust workflows
  • Simple software and configuration updates

Administrator offers a single sign-on option and uses industry-standard authorization protocols to secure access to the system. All configuration is stored as data, so updates do not affect user configuration.

Leveraging artificial intelligence (AI), machine learning (ML), and live data directly within the dispatch client, HxGN OnCall Dispatch | Smart Advisor provides real-time actionable insights during complex emergencies, from large, rapid-onset events to repeat offenses and linked incidents. It empowers decision-makers to intervene earlier and more effectively to improve outcomes, speed recovery, and reduce impacts on communities, levels of service, and personnel.

Part of the HxGN OnCall Dispatch product suite, Smart Advisor utilizes a set of autonomous, analytical software agents within HxGN OnCall Dispatch | Essentials, Advantage, Viewer, and Mobile Unit. Smart Advisor can also run in a browser alongside I/CAD 9.4.

When every second counts, PSAPs must harness relevant information to quickly assess complex situations and take effective action. Transform capabilities for call-takers and dispatchers with HxGN OnCall Dispatch | Advantage, which delivers richer situational awareness without overloading the operator. With Advantage, agencies can improve collaboration and coordination between the PSAP, units, and field officers. The solution features:

  • Innovative UX
  • Faster operations
  • Streamlined workflows
  • Clearer situational awareness
  • Automated assistance
  • NG911/112 and message-based communications with PSAP
  • Your choice of map provider
  • Easy configuration

Offering flexible licensing and functionality, Advantage includes HxGN OnCall Dispatch | Dashboard for dynamic visual summaries of events, units, and workloads.

HxGN OnCall Dispatch | Essentials, a subset of HxGN OnCall Dispatch | Advantage, delivers simple dispatch workflows to public safety agencies. It is available for use with optional modules, including HxGN OnCall Dispatch | Call-Taker.

HxGN OnCall Dispatch | Mobile Unit extends HxGN OnCall Dispatch capabilities to in-unit devices, delivering exceptional UX and operational data. It offers role-based workflows, screen layouts for smaller form factors, and nighttime and high-contrast display.

The solution enables users to:

  • Monitor live operations via event and unit monitors
  • Run searches and queries
  • Receive events and alerts from the control room
  • Self-attach to events
  • Update status and event information
  • Message units, individuals, groups, and dispatchers
  • Make, update, and cancel tow requests

Agencies can easily configure Mobile Unit using the same simplified administration tools for office-based clients.

HxGN OnCall Dispatch | Mobile Responder connects first responders to the PSAP via a smartphone or hand-held tablet. Fully integrated with HxGN OnCall Dispatch, the mobile app helps public safety agencies make smarter decisions and improve safety and efficiency in the field.

The solution enables users to:

  • Run searches and queries
  • Receive events and alerts from the control room
  • Self-attach to events
  • Update status and event information
  • View positional information on a map
  • Monitor each responder’s location

With Mobile Responder, responders can work away from their unit, stay updated during event changes, and share consistent situational awareness with the control room.

HxGN OnCall Records | Field-Based Reporting provides in-unit devices with real-time access to HxGN OnCall Records. The easy-to-use application enables fast and convenient data entry and report submission, saving time and money by reducing duplicative tasks and paper-based reporting.

Field-Based Reporting helps public safety agencies increase productivity and produce better, more timely reports to enhance awareness, allocate resources, and improve operations.

Spend less time writing reports and more time in your community. With HxGN OnCall Records | Mobile, police and law enforcement officers can search records, conduct interviews, capture information for reports, and issue citations more effectively from their smartphone or hand-held tablet. The app is simple to deploy and use, reducing police costs and burdens and increasing productivity. The solution enables users to:

  • Capture rich information for record reports in the field
  • Log traffic accidents, bookings, citations, and charges
  • Support community engagement
  • Scan driver’s license barcodes to auto-populate report details
  • Capture photos as evidence
  • Sketch accident diagrams
  • Record accurate location with GPS