I/CAD Call Handling & Dispatching

Enhance the speed and efficiency of call handling and dispatching



With I/CAD, call-takers, dispatchers, and supervisors benefit from streamlined tools to field calls, create and update events, and manage resources in real time from a single interface. Users can dispatch services more effectively, monitor events and personnel more comprehensively, and empower responders with better and more accurate information. Our software enhances the speed and efficiency of call handling and dispatching.

Download I/CAD 9.4 Product Sheet

icon-public-safetyDynamics Information

Receive real-time, critical information from multiple sources and send to multiple field resources.

icon-public-safetySmarter Workflows

Automate key functions for call, event, and resource management for quicker response

icon-public-safetyLocation Intelligence

Visualize calls, events, and resources for better situational awareness

I/Dispatcher & I/CalltakerCommunications ControllerI/NetviewerVideo Responder

I/Dispatcher & I/Calltaker

I/Dispatcher provides complete capabilities for call-taking, dispatching, and resource management. It features dialogue and map-based views of calls, events, and units and automatically recommends and routes resources based on location, availability, skills, and more. With I/Dispatcher, call-takers, dispatchers, and supervisors can verify calls, create events, and dispatch and monitor resources quickly and confidently.

Through interfaces to external systems, users can automate event creation from alarms; run queries on records and external databases; communicate in real time with field personnel via mobile computers, smartphones, radios, and more; and track and monitor AVL and GPS-enabled units and personnel for better resource management, situational awareness, and personnel safety.

A subset of I/Dispatcher, I/Calltaker supports call entry, event creation, and automatic call routing for organizations that separate call-taking and dispatching functions. An add-on component, I/AutoDispatch identifies and schedules dispatching of units for non-emergency situations, balancing workload and optimizing resources for planned jobs.

Communications Controller
To support Next Gen 911 initiatives, communications centers need tools to more tightly integrate telephony and leverage voice, text, and multimedia data. Intergraph Communications Controller integrates voice, text, and data in one easy-to-use system for Next Gen 911 workflows. It enables call control and event creation in a single environment with common call management functions.

With Intergraph Communications Controller, agencies can interact with different communications systems and consume new data and services. Users can associate multiple calls with events and view answered and pending call locations on the map, providing critical information earlier in the process.

With Intergraph Communications Controller, agencies can improve information, reduce errors, and enable Next Gen 911 workflows.

I/Netviewer & I/NetDispatcher
I/NetViewer and I/NetDispatcher provide access to real-time incident information via the web. They provide remote and occasional users with a view of the current operational status, including event and unit monitors and a map display. Users can also retrieve operational and historical information about individual units and events.

With I/NetViewer, users can also perform limited operational actions, such as creating events, placing a resource in or out of service, updating shift information, or sending a message to anyone on the system, including mobile users. With I/NetDispatcher, users can perform additional operational actions, including dispatching units, updating status, and updating and cancelling events. I/NetViewer and I/NetDispatcher extend dispatching and resource management capabilities for more comprehensive incident management.

Video Responder
Information from CCTV, traffic cameras, crime cameras, and other video surveillance systems can provide critical insight to incidents. Video Responder integrates video feeds into dispatcher workflows for better situational awareness. Video Responder automatically displays the closest feed to an event and enables users to access multiple feeds simultaneously. Users can also monitor live feeds and create events based on observed incidents. With Video Responder, obtain more complete incident information and enhance the value and effectiveness of video surveillance deployments.


With a service area of two million people, E-Comm needed a comprehensive computer-aided dispatch solution to support its growing call volume with mobile and web capabilities.


Bavarian State Police

Bavarian State Police use computer-aided dispatch to unify statewide command center operations and support first res ponders with location-based incident data.

Louisville MetroSafe

Louisville MetroSafe uses computer-aided dispatch and analytics to support and integrate multi-agency incident management and response.